OUR
SERVICES

Power Advance

This solution provides the customers of the Electricity Distribution Company (DISCO) with the opportunity to access power units in advance based on a pre-approved limit by Greystone and pay later.

Service Access Channels

Customer has access to this service via the following channels:

  1. Mobile channels
    • Interactive SMS
    • USSD
  2. Web portal
  3. Mobile application

1.1 Mobile Channel: Interactive SMS

This is an interactive service between Greystone’s platform and the customer. Customers can access this channel on their mobile phones by typing a string to the short-code (946).

Check Eligibility Status

  • Initiation: Text ‘*Disco*meter no.*Status#’ string to 946 (not case sensitive) e.g. ‘PHED*01423650078*Status#
  • i. If customer is eligible, customer receives an SMS message response saying “You are eligible to get up to NGN XXXX power token anytime you are low on power! Default security pin is 4534. To begin, accept T&C by sending ‘Yes’ to 946.

    ii. Once T&C is accepted, customer receives SMS message saying “Send*Disco*meter no.*amount*pin# to 946 (e.g.*PH*01423650078*1000*4534#) to get power now.”

    iii. If customer is not eligible, customer receives an SMS message response saying “Dear customer, you are not eligible for this service. To find out how to be eligible, visit us at www.powernow.com.ng/xxx

    iv. If incorrect string of required information is sent by the customer, customer is sent a message saying “Invalid input. Correct format is '*disco*meter no.*status #.

Change Security Pin

    i. Eligible customer is sent a text saying: to change security pin, send "Old Pin #### , New Pin ####” to short-code. E.g. Old Pin 4534, New Pin 1234

    ii. Customer receives an SMS message confirming creation of new security pin. “New security pin successfully created.”

Request For Power

  • Initiation: Text ‘*Disco*,*meter-no*amount to borrow*pin#’ string to 946 (not case sensitive) e.g. *PH*01423650078*2000*1234#
  • i. If customer is not eligible for service, the customer will receive an SMS message “You are currently not eligible for this service. To find out how you can be eligible, visit us at www.powernow.com.ng/xx or dial *946#”

    ii. If the customer is eligible for service or has outstanding balance that has not reached their approved credit limit, the customer will be sent a message saying “Hello! Your request has been received and is being processed. You will receive a response shortly. Thank you”

    iii. If incorrect string of required information is sent by the customer ,customer is sent a message saying “Invalid input. Correct format is “*Disco*meter no.*amount*pin#”

    iv. If meter has an outstanding balance on it (equal to approved credit limit), customer is sent a message saying “You are yet to make payment for last amount borrowed. Please make payment at *946# or www.powernow.com.ng to be able to borrow power.”

    v. For Prepaid - If customer sends correct information, is eligible for the service and has no outstanding balance, customer will receive transaction details via SMS with the following information: ’*Power Token*DISCO*Amount Borrowed* Charge Applicable*Ref.No. 45678923889876541891, EKO DISCO, 5000, 850, Ref 001/SMS

    vi. For Postpaid - If customer sends correct information, is eligible for the service and has no outstanding balance, customer will receive transaction details via SMS with the following information’’*Power Token*DISCO*Amount Borrowed* Charge Applicable*Ref.No. 45678923889876541891, EKO DISCO, 5000, 850, Ref 001/SMS

    Name Command Description
    Balance ‘*Disco*Meter no.*Balance# To check balance of power advance
    T&Cs TERMS To read terms and conditions
    INFO INFO To find out more information
    HELP HELP To seek help
    Contact Us Contact Us To contact PowerNow

1.2 Mobile Channel: USSD

This channel is available to the customer on their mobile phone. Customer just needs to dial *946# on any TELCO network and a menu showing different options will be displayed.

  1. Request for power
  2. Buy power/Pay bill
  3. Check eligibility status
  4. History
  5. About PowerNow!
  6. Exit

1.2.1 Request For Power

  • Initiation: Customer enters ‘1’ to ‘Request for power’
  • i. Drop down menu prompting customer to select Disco is displayed. “Enter DISCO number according to drop down menu:

    • ‘1’ for Abuja
    • ‘2’ for Benin
    • ‘3’ for Eko
    • ‘4’ for Enugu
    • ‘5’ for Ibadan
    • ‘6’ for Ikeja
    • ‘7’ for Jos
    • ‘8’ for Kaduna
    • ‘9’ for Kano
    • ‘10’ for Port-Harcourt
    • ‘11’ for Yola

    ii. If Disco number entered is not one of the numbers on the drop down menu, a message is displayed saying “Unknown Disco. Please enter value from drop down menu. e.g. 1 for Abuja

    iii. If the customer enters a Disco number for a Disco which is not yet on the GPL platform, customer will receive message 'Services for selected Disco coming soon'

    iv. If customer enters valid Disco number, customer is prompted to “Enter meter number”

    v. If meter number entered is not recognized by system, a message is sent saying “Meter number not recognized. Please check and try again”

    vi. If customer enters correct meter number and is not eligible for service, the following message is displayed: “Dear customer, you are not eligible for this service. To find out how to be eligible, visit us at www.powernow.com.ng”

    vii. If meter has an outstanding balance on it (equal to approved credit limit), customer is sent a message saying “You are yet to make payment for last amount borrowed. Please make payment at *946# or www.powernow.com.ng to be able to borrow power.”

    viii. If the customer enters correct meter number, is eligible for service or has outstanding balance that has not reached their approved credit limit and enters the correct pin, customer is prompted to “Enter amount”.

    ix. If customer selects amount, customer sees a message “Transaction successful! Power unit will be sent to you shortly via SMS.” *Power Token*DISCO*Amount Borrowed* Charge Applicable*Ref.No. - 45678923889876541891, EKO DISCO, 5000, 850, Ref 001/SMS

    x. For Prepaid - After processing is complete, customer will receive transaction details via SMS with the following *Power Token*DISCO*Amount Borrowed* Charge Applicable*Ref.No. - 45678923889876541891, EKO DISCO, 5000, 850, Ref 001/SMS Token number: 45678923889876541891. You have been credited with 4250 worth of power units and 750 deducted as service charge. Ref 001/SMS

    xi. For Postpaid - After processing is complete, customer will receive transaction details via SMS with the following *Power Token*DISCO*Amount Borrowed* Charge Applicable*Ref.No. - 45678923889876541891, EKO DISCO, 5000, 850, Ref 001/SMS Token number: 45678923889876541891. You have been credited with 4250 worth of power units and 750 deducted as service charge. Ref 001/SMS

    Change Meter Number to Account Number for postpaid accounts.

1.2.2. Buy Power/Pay Bill (Refer to Power Vending – Mobile channels (USSD)

1.2.3. Check Eligilibility Status

  • Initiation: The Customer enters ‘3’ for ‘Check eligibility status’’
  • i. Customer is prompted with a drop down menu displaying: “Enter Disco number according to menu: (refer to Disco drop down menu – request for power)

    ii. If Disco number entered is not one of the numbers on the drop down menu, a message is displayed saying “Unknown Disco. Please enter value from drop down menu. e.g. 1 for Abuja

    iii. If the customer enters a Disco number for a Disco which is not yet on the GPL platform, customer will receive message 'Services for selected Disco coming soon'

    iv. If customer enters valid Disco number, customer is prompted to “Enter meter number”.

    v. If meter number entered is not recognized by system, a message is sent saying “Meter number not recognized. Please check and try again”

    vi. If meter number entered is recognized and customer is not eligible, customer will receive SMS saying “You are not eligible for this service. To find out how to be eligible, visit us at www.powernow.com.ng”

    vi. If meter number entered is recognized and customer is not eligible, customer will receive SMS saying “You are not eligible for this service. To find out how to be eligible, visit us at www.powernow.com.ng”

    vii. If meter number entered is recognized by system, customer is prompted with “You are eligible to borrow power anytime you are low on power!” To request for power , select ‘2’ from main menu”

    *Change Meter Number to Account Number for postpaid accounts.

1.2.4. History

  • Initiation: Customer enters ‘4’ to check purchase ‘History’
  • i. Customer is prompted to ‘Select from drop down menu

    • ‘1’ for Power purchased
    • ‘2’ for Power advance

    ii. If customer selects ‘1’ from above menu (refer to power vending- USSD: History)

    iii. If customer selects ‘2’ from menu above, customer is prompted to select Disco “Enter Disco number according to drop down menu’’ (refer to Disco drop down menu-request for power)

    iv. If the customer enters a Disco number for a Disco which is not yet on the GPL platform, customer will receive message 'Services for selected Disco coming soon'

    v. If customer enters valid Disco number, customer is prompted to “Enter meter number”

    vi. If meter number entered is not recognized by the system, a message is sent saying “Meter number not recognized. Please check and try again”

    vii. If customer enters meter number correctly, a prompt is sent to the customer “Your request is processing. You will receive a response shortly. Thank you.”

    viii. The customer receives an SMS with their transaction history “Your transaction details for *prepaid meter number* are: “*date1*, *Amount borrowed1*; *date2*, *Amount borrowed2*.” e.g. ‘Your transaction details for 01423650078 are: 01/05/15, 2000; 03/06/15, 1500.

    *Change Meter Number to Account Number for postpaid accounts.

1.2.5. About PowerNow!

  • Initiation: Customer enters ‘5’ for ‘About Power Now!’
  • A prompt is displayed to the Customer saying: “PowerNow! is a convenient service that allows customers to buy and borrow power units when they need to. Visit www.powernow.com.ng for more information.”

1.2.6. Exit

  • Initiation: Customer enters ‘6’ to exit.
  • A prompt is displayed to the Customer saying: “PowerNow! is a convenient service that allows customers to buy and borrow power units when they need to. Visit www.powernow.com.ng for more information.”

2. WEB PORTAL

Customers gain access to this channel by login on to www.powernow.com.ng. The customer will have the following options on the web:

  1. Register
  2. Request for power
  3. Buy power/Pay bill
  4. History
  5. About ‘PowerNow!’

The customer will have be able to view purchase history only If the customer has a registered account on the web portal

2.1. Registration:

  • Initiation: Customer selects “Register” option.
  • A prompt is displayed to the Customer saying: “PowerNow! is a convenient service that allows customers to buy and borrow power units when they need to. Visit www.powernow.com.ng for more information.”

    i. Customer is prompted to “Select Disco” from drop down menu. Drop down menu will have the following information:

    • Abuja Disco
    • Benin Disco
    • Eko Disco
    • Enugu Disco
    • Ibadan Disco
    • Ikeja Disco
    • Jos Disco
    • Kaduna Disco
    • Kano Disco
    • Port-Harcourt Disco
    • Yola Disco

    ii. If the customer selects a Disco which is not yet on the GPL platform, customer will receive message 'Services for selected Disco coming soon'

    iii. If customer selects Disco on GPL platform , customer is prompted to complete the following fields: “Please fill in the following information:

    • *Full Name
    • Address
    • *E-mail Address, Confirm E-mail Address
    • *Select ‘Disco’
    • *Prepaid Meter Number
    • *Phone Number
    • *Password and Confirm Password’ to use the service (*mandatory fields)

    iv. If customer enters incorrect meter number, the customer will receive an SMS saying '*Meter number not recognized. Check and try again'

    v. If the customer successfully enters the required information and the customer is eligible, they see a pop-up message “Registration successful. You are eligible to borrow power anytime you are low on power!” To make a request, go to the home page and select ‘Request power”.

    vi. If customer enters all required information and is not eligible, they receive a pop up message to click on the FAQs to find out how to be eligible. “You are not eligible for this service. Please see FAQs on how to be eligible.”

    *Change Meter Number to Account Number for postpaid accounts.

2.2. Request For Power

  • Initiation: Customer selects ‘Request Power’ option
  • i. Customer is prompted to register for service if they haven’t registered already

    ii. If customer is registered, customer is prompted to “Sign in”

    iii. If customer signs in, customer is prompted to “Select Disco’’ from drop down menu. (refer to Disco drop down menu-registration)

    iv. If the customer selects a Disco which is not yet on the GPL platform, customer will receive message 'Services for selected Disco coming soon'

    v. If customer selects Disco on GPL platform, Customer is prompted to enter meter number: “Please enter meter number.”

    vi. If meter number entered is not recognized, a pop-up message says “Meter number not recognized. Please check and try again”

    vii. If customer enters meter number correctly, customer is prompted to select amount to borrow from available options: “Select amount.”

    viii. If customer selects amount, a message is displayed on the screen “Transaction successful! Power token will be sent to you shortly via SMS and email. Requested amount would be deducted on next power purchase.”

    ix. After processing is complete, transaction details are sent to customer via SMS and e-mail containing the following information: “*Meter No.*, *amount borrowed*, *service charge applicable*, *Power Token*, and *Ref. No.*” e.g. 01423650078, Amnt-N2000, SC- N300, 456789238898, Ref 001.

    *Change Meter Number to Account Number for postpaid accounts.

2.3. Buy Power/Pay Bill (Refer to Power Vending - Web portal)

2.4. History

    This option will only be available to a registered customer and if the registered customer signs in on the web portal)

  • Initiation: Customer selects ‘History’ option after signing into account on web portal
  • i. Customer is prompted to select from drop down menu

    • ‘1’ for Power purchased
    • ‘2’ for Power advance

    ii. If customer selects ‘1’, customer views transaction details in a table format with the message: “Your transaction details are’’

    For Example:

    Ref no. Date Meter Amount
    001 02/12/2015 01423650078 N2,000

    iii. If customer selects ‘2’, customer views transaction details in a table format with the message: “Your transaction details are’’

    For Example:

    Ref no. Date Meter Amount
    001 02/12/2015 01423650078 N2,000

2.5. About PowerNow

  • Initiation: Customer selects ‘About PowerNow!’ option

i. Account: Refer to website content document.

ii. Payment: Refer to website content document.

iii. How to contact us: Refer to website content document.

iv. PowerNow!: Refer to website content document.

MOBILE APPLICATION

Customer has access to this channel by saving the website – www.powernow.com.ng on their phone’s homepage to enable it launch as a mobile application - refer to the web portal section above.