Frequently
Asked Questions


General questions

  • Type the URL powernow.com.ng in a browser [ Laptop, phone, Tablet or Desktop]
    • a. If you do not have an account on the platform click on the "register button" on the home page and enter your details on the next page
    • b. If you have an account on the platform click on the "login button" on the home page and enter your login details
    • c. Once you login through any of the methods mentioned above, you would be taken to the order page
    • d. On the Order page, enter your Meter Number, the Amount you want to purchase, and select the payment method
    • e. You would be taken to a confirmation page to check that the meter no and other details are valid
    • f. You would need to check that you accept the terms and conditions to proceed
    • g. Once you click confirm, you would be redirected to the payment gateway to enter your payment details
    • h. On successful payment, you would be taken back to buypower.ng where your token would be generated and displayed
  • Dial the short-code *946#
    • a. When the list of items is displayed, select the buy power prompt.
    • b. After selecting the buy power prompt, enter your meter number and select the amount you want to purchase.
    • c. You would need to check that you accept the terms and conditions to proceed
    • d. Once you click confirm, you would be redirected to the payment gateway to enter your payment details
    • e. On successful payment, you would be taken back to buypower.ng where your token would be generated and displayed

  • Type the URL powernow.com.ng in a browser [ Laptop, phone, Tablet or Desktop]
    • a. If you do not have an account on the platform click on the "register button" on the home page and enter your details on the next page
    • b. If you have an account on the platform click on the "login button" on the home page and enter your login details
    • c. Once you login through any of the methods mentioned above and select borrow power
    • d. On the Order page, you will enter your Meter Number and confirm your eligibility.
    • e. Once you have been validated, your credit limit will be shared vi. You can then select the Amount you want to borrow. Kindly ensure this does not exceed your credit limit.
    • f. You can then select the Amount you want to borrow. Kindly ensure this does not exceed your credit limit.
    • g. You would be taken to a confirmation page to check that the meter no and other details are valid
    • h. You would need to check that you accept the terms and conditions to proceed
    • i. Once you click confirm and successful, the power token will be sent to your email or phone number depending on which you prefer
  • Dial the short-code *946#.
    • a. When the list of items is displayed, select the borrow power prompt.
    • b. After selecting the borrow power prompt, enter your meter number and confirm eligibility.
    • c. Once you have been validated, your credit limit will be shared
    • d. You can then select the Amount you want to borrow. Kindly ensure this does not exceed your credit limit.
    • e. You would need to check that you accept the terms and conditions to proceed
    • f. You would be taken to a confirmation page to check that the meter no and other details are valid
    • g. You would need to check that you accept the terms and conditions to proceed

  • There is probably a network problem. Kindly Click the Refresh button on your browser or contact us on ************

  • There is probably a network problem. Kindly Click the Refresh button on your browser or contact us on ************

  • Make sure your card is activated for online transactions. You can go to your bank and ask them to activate your card for online transactions.
  • If you are making payment via the USSD channel, kindly ensure that the number in use is the one registered to your bank account.
  • You can contact us @ ***********, for more enquiries

  • There are 3 ways to access your token and other details of the transaction
  • Via Email, SMS and Previous Transactions online or via USSD
  • If you entered an email and phone number when creating your account, Your token and other details of the transaction would be sent to the email and phone number as an SMS
  • You can also update your email address or phone number by clicking on update profile and inputting your email address or phone number in the email or phone number field then click on update profile
  • You can also access your tokens by going to "Previous Transactions" on the main menu
  • In the Transaction History table displayed, there is a button called "Details". click on the details button
  • On the transaction details page, you can see the token as the first item on the page. You would also see other details of the transaction on this page.

  • Go to the transaction details page as described in the previous question above.
  • Scroll to the bottom of the page. There is "Print Token" button on this page.
  • Please click on the print token button to print your utility bill.

  • The odds are that we would have seen it and contacted you beforehand. However kindly contact us on **********
  • If the lines are busy, you can send a mail to support@powernow.com.ng. We would get back to you in no time

  • You can pay via your VISA CARD | VERVE CARD | MASTER CARD | USSD

  • You can send a mail to support@powernow.com.ng
  • You can go to our Need Help page and contact us appropriately.
  • You can call us on **********

  • No, you cannot. You will have to settle your debt before you can purchase new power units. Kindly note that when you purchase tokens when still owing , that your debt will first be deducted before tokens are given to you.